The TechSwot provides occasional analysis and commentary on the technology industry's interactions with government and society.

Thursday, June 28, 2007

iPhone or iCarrot?

Since the early days of the cellular industry, the justification for multi-year contracts has been handset subsidies. Since the cellular carriers subsidize the cost of the handsets, the argument goes, they need lock-in contracts to guarantee sufficient time to recover the up-front equipment costs. Holes in that story now appear with the iPhone.

Apple and AT&T have both stated that the iPhone is not being subsidized. That is the reason that the device is so awfully expensive. So cell phone consumers need to be asking themselves, “Was the contract-for-handset-subsidy argument legitimate or was it just an excuse to allow the cell companies to avoid short-term competitive pressures and quality service obligations?”

Given AT&T’s announcement that their plans for the unsubsidized iPhone will require a two-year contract, it would appear that cell phone contract requirements have indeed been about avoiding competitive pressures and service commitments.

Some might suspect that AT&T is simply trying to earn a few extra dollars from the iPhone excitement. However, AT&T may be thinking much, much bigger then that. What AT&T may be trying to do is to redefine the business model for the entire American cellular industry. They may want to set a precedent for getting rid of handset subsidies altogether. And the reason for the two-year contract with the unsubsidized iPhone is to establish that lock-in contracts remain a part of the deal.

That doesn’t have to happen. If consumers say “no” to this Friday’s launch of the unsubsidized, two-year-contract-required iPhone, then AT&T will realize that its new business model will not succeed in the American marketplace. They will have to modify the terms of the iPhone plan. If consumers instead say “yes” and buy the iPhone with the two-year contract, then it will only be a matter of time before all handset subsidies disappear and all cell phone users have to pay both the full cost of their handsets and still be locked into multiple-year contacts. Those who purchase iPhones under the current arrangement may very well be sealing that fate for all cell phone users.

Consumers should remember that AT&T is the company that, with its AT&T Wireless service, had the worst service reputation in the cellular industry. AT&T Wireless lost millions of customers in 1994, within the first few months that cell phone numbers became portable. Consequently, AT&T knows how important it is to lock in their customers, because AT&T’s previous wireless customers left in droves the moment it became possible to do so. That is why the “new AT&T” is so obsessed with preserving “the contract.”

That history, by itself, didn’t bode well for iPhone buyers. Now it turns out that the “new AT&T” is just like the old AT&T: willing to cut corners on service in search of a quick buck. Why else would AT&T be so insistent on preserving their two-year lock? It knows that it still risks short-term competitive pressures based on its service quality.

Either way, before American consumers become iPhone users, they need to consider the implications of assisting AT&T in sneaking in this new cell-industry precedent. Yes, the iPhone is an amazing device, but consumers need to understand the very expensive long-term burden they are risking if they acquiesce to AT&T's terms for this tempting electronic carrot. The decision to buy this week doesn’t just affect just them: it potentially affects every cell phone user in America.

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2 comments:

Bigg_Guy said...

Wrong company buddy. AT&T Wireless was purchased by Cingular in 2003. Cingular became a part of SBC when SBC purchased Bell South in 2005/2006. The company was renamed to AT&T (hence your confusion).

AT&T Wireless brought about 20 million subscribers over when they were purchased in 2003. Cingular at the time had about 35 to 40 million. The Cingular management team retained control, until SBC (the new AT&T) took over control.

Learn the facts. Try wikipedia.

The TechSwot said...

You are simplifying a complex number of events: AT&T Corp. spun off its wireless division as a separate company (AT&T Mobility), largely due to its terrible reputation and falling revenues (as a result of the new portability law). SBC and BellSouth formed Cingular as a joint venture and spent close to 2 billion dollars establishing the brand name. Cingular then purchased the ailing AT&T Mobility. SBC merged with AT&T Corp., bringing the entire group back together again, but rather than doing so under the Cingular brand, they adopted the AT&T Corp. brand and wrote off the 2 billion dollar investment in the Cingular brand (that's 2 billion that had to come out of someone else's taxes instead!). So, no matter how you cut it, the same technology and the same corporate culture that produced the horrid AT&T Wireless/Mobility customer experience continues to exist in the current iteration of AT&T. The Consumer Report ratings of AT&T support this.